BENEFITS
Software For Call Centers.
Our team is no stranger for call center work. The software development team includes skilled developers who...
Consistency
Consistency is as important for a call center as it is difficult to achieve. Having fewer variables you to deal with when A/B testing...
Your Best Rep on Every Call
What if you could clone your best representative and have that agent deliver your message on every call...
Ensuring Agent Compliance
It can be difficult and time consuming to verify that each and every agent is delivering the correct disclosures...
Real-Time Statistical Tracking
Want to track how frequently your agents use a particular response? Would you like to know how many customers...
PRODUCTS
Voice Box
Voice Box is a technology that allows your agents to interact with your customers as any live agent would, using prerecorded messages, ensuring that the message is delivered the in the best manner possible on each call.
Diffract
Voice Box scripts are prerecorded interactive, telemarketing and telephone survey scripts. The sales agent chooses from any number of prerecorded responses depending on what the customer says. Diffract is the tool used to create Voice Box scripts.