We specialize in Robust Software Solutions for Companies
Voice Box is a powerful tool, capable of tailoring the message to the customer depending on the type of lead, the name on the customer’s account, and which options were used in the call. It can also calculate prices, taxes, and monthly payments, and play the appropriate audio files accordingly.
Our software helps call centers maximize their productivity in a number of ways.
Consistency
Consistency is as important for a call center as it is difficult to achieve. Having fewer variables you to deal with when A/B testing means that you find the message that performs the best in the least amount of time. Our technology enables you to ensure that the same message is delivered, in the same way, on each and every call.
Your Best Rep on Every Call
What if you clone your best representative and have agent deliver your message on every call? How much could that increase your productivity? Using our soundboard technology you can.
Ensuring Agent Compliance
It can be difficult and time consuming to verify that each and every agent is delivering the correct disclosures required by your company and telemarketing laws on every call. Failing to ensure agent compliance can lead to costly fines. Our soundboard technology can help you ensure that the correct disclosures are delivered every single time.
Real-Time Statistical Tracking
Want to track how frequently your agents use a particular response? Would you like to know how many customers convert after an agent plays that message? Or perhaps your call center is doing survey work. Statistical data is easy to collect accurately using our software with no extra effort on the agent's part. It all happens automatically behind the scenes and in real-time.