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Voice Box scripts are prerecorded interactive, telemarketing and telephone survey scripts. The sales agent chooses from any number of prerecorded responses depending on what the customer says. Diffract is the tool used to create Voice Box scripts.
Diffract is a powerful tool that allows a script developer to tailor the message that the customer hears depending on any number of factors. Here are just a few examples…
- Calculate the total price as $32.95 and play it back to the customer, “Okay great, thank you so much! So it looks like your total is thirty two dollars and ninety-five cents. Now we accept Visa, MasterCard...”
- Calculate a due date and play the appropriate file. “So again that will be due on March 15th and again I want to thank you so much...”
- Ask for the customer by name, “Hello is Susan there?”
- Down-sell the customer, “No problem, we do have another one that goes out for just $15. Would that work better for you?” And much more. There’s little that can’t be done with Diffract and Voice Box. The software is capable of tailoring the script for the customer based on things like, the options the agent used throughout the call, the date and time, and the type of lead being called.